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Working hours:Mon - Fri : 9 AM - 5 PM ~ Sat: 10 AM – 2 PM

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Astellite FAQ

General Questions

Why Choose uPVC?

European designed windows are of the highest performing windows in the world offering high thermal rating, security with multi point locking system and ultimate sound proofing and uPVC windows do not corrode.

Why choose our window operations?

Our door and window operations have multiple locking points around the perimeter offering ultimate security.

Are your windows and doors energy efficient?

Absolutely! Our uPVC products are designed with thermal insulation properties to help reduce energy bills and maintain a comfortable indoor temperature.

Do uPVC windows and doors require maintenance?

uPVC is low-maintenance and only requires occasional cleaning with mild soap and water. It does not warp, rot, or require painting.

Why choose Astellite?

We deliver high level workmanship with competitive price and prompt installation timeframes, using only the best materials on the market.

What is Your Warranty?

10 years quality warranty is provided, hardware and accessories working properly under correct operation. 10 years warranty for German hardware.

What colours are available for uPVC windows and doors?

There are 5 most popular: 1.Aludec Anthracite grey (Monument grey) 2.Aludec DB703 3.Aludec Jet Black 4.Aludec Basalt grey 5.Aludec Unbra grey 6.Aludec window grey 7.Aludec Traffic white We also offer 4 Woodec colours: 1.Turner Oak Malt 2.Turner Oak Toffee 3.Sheffield Oak Alpine 4.Sheffield Oak Concrete All of the colours can be combined offering 27 different combinations.

Installation & Customisation

How long does installation take?

Installation times vary depending on the project size, but most standard window and door installations are completed within a day or two.

Can I get custom sizes and designs?

Yes! We offer bespoke uPVC window and door solutions tailored to your specifications and style preferences.

Technical & Performance

Are uPVC windows and doors secure?

Yes, our uPVC windows and doors are designed with multi-point locking systems and reinforced frames for maximum security.

Do you offer soundproof uPVC windows?

Yes, our uPVC windows come with double or triple glazing options, reducing outside noise and improving indoor comfort.

Are your uPVC windows suitable for all weather conditions?

Yes, they are built to withstand extreme weather conditions, including heavy rain, strong winds, and UV exposure.

Do uPVC windows and doors fade over time?

No, our uPVC products are UV-resistant and designed to retain their colour and finish for years.

Pricing & Payment

What are your payments terms?

Payments can be made by card or by bank transfer with a minimum deposit of 50%, another 45% progress payment made day before delivery the remaining 5% balance will be due on completion.

Do you charge for a consultation or quote?

No, we offer free consultations and quotes to help you make an informed decision.

After-Sales Support

What happens if there is an issue with my windows or doors after installation?

Our warranty covers defects, and we provide excellent after-sales support to address any concerns.

Do you offer repairs and replacements?

Yes, we provide repair and replacement services for damaged or aging uPVC windows and doors.

Trusted Partners

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