Terms and Conditions

This Agreement is made between Astellite (“we”, “us”, “our”) and the Customer (and/or Company Guarantor) before any windows and/or doors installation.
By accepting this Agreement and placing an order, the Customer agrees to the following
terms:

1. Site Inspection
   1. We require full, unobstructed access to the premises to prepare an accurate quote.
   2. Quotes are based on standard replacement procedures and may change if structural or access issues arise.
2. Quote and Order
   1. All quote drawings are shown as viewed from the inside of the dwelling.
   2. Measurements provided by the Customer are indicative; the final quote is subject to our on-site measurements.
   3. Customers may choose between Plaster Groove (standard) or Reveal mounting in pre-primed pine.
   4. The quoted price includes supply of windows/doors, delivery, removal of old units, installation, and GST.
   5. Once the Customer signs the order confirmation and pays the deposit, any subsequent changes may incur additional costs.
3. New Build/Construction
   1. For new builds, we supply windows/doors to plan measurements provided by the Customer or their builder only.
   2. The Customer must ensure the rough openings allow for a 30 mm clearance for Plaster Groove and 20 mm clearance on Reveal than the Windows and/or Door’s measurements provided on the plans.
4. Removal of Existing Units
   1. We will exercise due care when removing old windows/doors and installing new ones to minimise any damage to the Customer’s property.
   2. Any unforeseen structural deficiencies discovered on-site will be quoted separately; work will only proceed upon Customer approval and payment of additional fees.
5. On-Site Alterations
   1. Any structural alterations required to install new units will be discussed and authorised by the Customer before work begins.
   2. Approved alterations are charged at $75 per person, per hour plus material costs that might be incurred (plus GST).
6. Installation Process
   1. If scaffolding, ladders, or lifting equipment (e.g., crane) are required, their cost is borne by the Customer.
   2. All work areas—inside and outside—must be cleared prior to installation to provide a safe work environment.
   3. If access is unsafe or obstructed, installation will be postponed.
   4. We do not remove or reinstall furniture, window dressings (curtains, blinds, shutters), or other fittings.
   5. We are not liable for delays caused by third-party supply of profiles, glass, or other materials.
   6. Plastering, filling, painting, and special architraves are excluded from our scope of work.
7. Delivery and Storage
   1. Standard-colour profiles are delivered within three (3) months of final measurement or as otherwise agreed, excluding weekends and public holidays.
   2. Non-standard colours require supplier confirmation; lead times will be communicated promptly.
   3. We do not store windows/doors beyond the agreed delivery date.
   4. Storage beyond the agreed date incurs $100 per week (plus GST) by the Customer.
   5. Any damage to units, including glass in the Customer’s possession after delivery is the Customer’s responsibility.
8. Warranty and Certification
   1. We warrant our manufactured products for ten (10) years and our installation workmanship for seven (7) years.
   2. No warranty is provided on products not manufactured or supplied by us.
   3. Compliance certification is issued upon receipt of full payment and project completion.
9. Payment Terms and Debt Recovery
   1. Deposit (50%): Payable upon signing the Quote and Order Confirmation (standard colours).
   2. Progress Payment Installation (45%): Due no later than five (5) working days before the agreed installation date. Late or missing payments may postpone installation and incur additional costs.
   3. Final Payment (5%): Due upon completion of installation.
   4. A late fee of 2.5% per day applies to any outstanding balance not paid within seven (7) working days of installation completion.
   5. We will make up to three (3) written attempts to recover any overdue amounts.
   6. If payment remains outstanding seven (7) days after the third written reminder, the debt will be referred to our external debt collection agency, and the Customer will be responsible for all collection fees and legal costs.
   7. All windows, doors, and materials remain our property until full payment is received.
   8. Payment receipts must be emailed to accounts@astellite.com.au.
10. Cancellation and Variations
    1. The Customer may cancel the order after deposit payment; a cancellation fee equal to 10% of the agreed contract sum will apply to cover preparation costs.
    2. Any variations requested after order confirmation may incur additional charges.